MESSAGING & SUPPORT

AI automations that work with WhatsApp Business

WhatsApp is how many customers prefer to reach a business. An AI assistant on WhatsApp Business can answer questions, take bookings and hand over to a person, in English or Maltese.

13 ready-made automations work with WhatsApp Business, from €99.

Built for WhatsApp Business

WhatsApp Business AI Customer Service Bot An AI assistant on WhatsApp Business that answers customer questions from your own content, books, and hands over to your team. From €799. Customer Support From €799

What we automate with WhatsApp Business

Customer Support · 12

Auto-Drafting First Responses for Common Issues Automatically draft first responses for common, repetitive ticket types so agents spend their time on the tickets that actually need judgment. Response & Resolution From €299 Automate Password Reset and Account Access Automatically verify identity and process password reset and account access tickets, freeing agents from the highest-volume, lowest-judgment request type. Response & Resolution From €99 Automate Shipping Delay Notifications Automatically detect shipping delays and draft or send proactive customer notifications before a where-is-my-order ticket gets filed. Response & Resolution From €99 Automating Billing Dispute Triage Automatically categorize billing disputes by root cause and route each type to the right process, instead of one generic dispute queue. Response & Resolution From €299 Automating Order Status Inquiries Automatically answer where-is-my-order tickets with real shipment data, resolving the most common retail support request without agent involvement. Response & Resolution From €99 Automating Refund Request Triage Automatically triage refund requests — auto-approve low-risk cases within policy, route high-value or suspicious ones to a human reviewer. Response & Resolution From €299

All 12 Customer Support automations for WhatsApp Business and others →

How we connect to WhatsApp Business

The WhatsApp Business Platform (Cloud API), through an approved provider.

In Malta: WhatsApp is widely used for customer conversations in Malta, so a bot there often reaches customers faster than a website chat.

Need something that isn't on this page? See our chatbots service for custom builds.

Used most in: Retail & E-commerce, iGaming, Finance & Banking, Manufacturing, Hospitality & Tourism.

Guide: Automating WhatsApp for Business in Malta: A Practical Guide for 2026

Guide: How to build an AI chatbot for your website

Common questions

Can you add AI to WhatsApp Business?

Yes. We connect through the WhatsApp Business Platform (Cloud API), through an approved provider. We confirm the exact method for your setup when we confirm your price.

Do I have to replace WhatsApp Business?

No. The automations work with the WhatsApp Business you already have and take over the manual work around it. Your team keeps using WhatsApp Business as normal.

How much does a WhatsApp Business automation cost?

Single-workflow automations start at €99. Multi-step automations with AI extraction or decisions are typically €299, and complex multi-system builds start at €799. Every price is fixed once we confirm the scope.

Other messaging & support tools

ZendeskIntercom All tools →
Talk to us about your WhatsApp Business workflow →