Government & Public Sector

Public sector AI automation Malta — citizen services automation in English and Maltese by design.

Malta's government agencies serve a bilingual population with growing expectations for digital-first service delivery. Automata builds the government process automation that lets departments serve citizens faster, process documents at scale, and run citizen services automation — while maintaining the compliance, security, and accessibility standards that public sector deployment requires.

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Validate and Route Web Form Submissions

One of the automations Government teams ask us for most, step by step.

  1. Starts when 1

    Form submitted

  2. A Automata 2

    Validate fields and format

  3. Result 3

    Return incomplete submissions

  4. A Automata 4

    Classify and route valid submissions

  5. Result 5

    Flag ambiguous or sensitive cases

See how it works, from €299 →

How Government & Public Sector organisations use Automata

Citizen Service Automation

AI agents that guide citizens through complex government processes as part of a citizen services automation programme — benefit applications, permit requests, licence renewals — in English and Maltese, connected to live government databases.

24/7 citizen service availability

Document Processing at Scale

Automated processing of incoming applications, regulatory filings, and correspondence — extracting data, classifying documents, and routing to appropriate case handlers.

85% reduction in manual processing time

Regulatory Filing Intake

Intelligent intake systems that validate incoming regulatory submissions for completeness and format compliance before they reach reviewers.

70% faster intake processing

Administrative Workflow Automation

Internal process automation — approval workflows, correspondence management, report generation, and inter-departmental coordination.

50% reduction in admin overhead

Public Information Chatbots

Citizen-facing information bots that answer service queries, explain eligibility criteria, and direct citizens to the right resources — without requiring staff time.

60% reduction in basic enquiry handling

Bilingual Communication

AI-powered translation and communication tools that ensure consistent service quality in both English and Maltese across all citizen touchpoints.

Consistent bilingual service quality

Built for your regulatory environment

Every automation system we build for Government & Public Sector organisations includes the compliance architecture that regulated environments demand — full audit trails, human oversight checkpoints, and data handling that meets GDPR and sector-specific requirements.

GDPR (Government Data Processing), Malta Data Protection Act, WCAG 2.1 accessibility, eGovernment Framework Malta.

Full audit trail on every automated decision
Human-in-the-loop checkpoints for consequential actions
GDPR-compliant data processing with EU data residency
Sector-specific regulatory expertise built in

Automations for Government

17 ready-to-deploy automations for jobs that come up again and again in government.

Auditing Report Access and Permissions Automatically audit who has access to which reports and dashboards, flagging over-permissioned access before it becomes a compliance problem. Reporting & BI From €299 Automate Corporate Filings and Registry Updates Track statutory filing deadlines across entities and jurisdictions, and flag registry updates before they lapse into penalties or bad standing. Legal & Contracts From €299 Automating Structured Data Extraction From PDFs Automatically pull structured data out of PDF contracts, invoices, forms and reports into a clean, validated spreadsheet or database. Data Entry & Migration From €299 Automating User Access Provisioning and Deprovisioning Automatically grant new-hire system access on day one and revoke every account the moment an employee leaves, tied directly to HR records. IT & Internal Ops From €299 Bilingual Government Form Rendering Automatically render Maltese and English versions of government forms side by side, meeting Malta's legal bilingual publication requirement. Maltese-Language Localization From €299 Cold Storage Migration Validation Validate that data moved to cold storage or archival systems is complete and retrievable before the active copy is deleted. Data Entry & Migration From €299 Historical Record Digitization QA Quality-check digitized historical records against source documents, catching OCR and indexing errors before they become the permanent digital record. Data Entry & Migration From €299 Maltese Subtitle and Caption Translation Automatically generate and QA Maltese subtitles and captions built for code-switched dialogue, not one-language-per-segment subtitling tools. Maltese-Language Localization From €299 Mandatory Training Completion Tracking Track mandatory and compliance training completion, flag overdue staff automatically, and produce audit-ready records. HR & Onboarding From €299 Policy Document Translation Consistency Checking Automatically compare English and Maltese versions of policy documents to flag substantive mismatches, not just wording differences. QA & Document Review From €299 Right-to-Work Document Verification Tracking Track right-to-work and employment eligibility document verification and renewal deadlines, so compliance never depends on memory. Recruiting From €299 Three-Bid-and-Buy Documentation Automatically assemble three-bid-and-buy compliance documentation as quotes come in, instead of reconstructing the file when an audit asks for it. Procurement From €299 Tracking License Renewals and Regulatory Fees Automatically track license renewals and regulatory fee deadlines across jurisdictions, catching tiered fee changes before a payment underpays. Tax & Compliance From €299 Tracking Regulatory Filing Deadlines Automatically track non-tax regulatory filing deadlines across jurisdictions and entities, with escalating reminders before anything is missed. Tax & Compliance From €299 Translating Maltese Regulatory Filings Automatically translate regulatory and government filings into Maltese using the correct official terminology, with compliance-aware terminology review. Maltese-Language Localization From €299 Validate and Route Web Form Submissions Automatically validate web form submissions for errors and route them to the correct team or system, without manual sorting or re-entry. Data Entry & Migration From €299 Whistleblower Report Intake and Routing Automate confidential whistleblower report logging and routing to the right investigator, with identity protection and anti-retaliation controls built in. QA & Document Review From €299
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