Automations that work with Zendesk
51 automation jobs we can connect to your Zendesk setup, from €99.
Auditing Help Center Content Freshness Automatically flag outdated help center articles referencing old screenshots, features or policies before customers act on stale instructions. Auto-Drafting First Responses for Common Issues Automatically draft first responses for common, repetitive ticket types so agents spend their time on the tickets that actually need judgment. Automate Duplicate Ticket Merging Automatically detect and merge duplicate support tickets from the same customer or issue so agents don't reply to the same problem twice. Automate Password Reset and Account Access Automatically verify identity and process password reset and account access tickets, freeing agents from the highest-volume, lowest-judgment request type. Automate Refund Approval Routing Automatically route refund approvals to the right approval level by amount and risk, instead of every refund needing the same manual sign-off chain. Automate Shipping Delay Notifications Automatically detect shipping delays and draft or send proactive customer notifications before a where-is-my-order ticket gets filed. Automated Customer Review Response Drafting Automatically draft on-brand responses to new reviews across platforms, tailored to rating and specific complaint, ready for a quick human check. Automated Ticket Priority Scoring Automatically score ticket urgency from language, account value and history so agents work the right tickets first, not just the oldest. Automating Agent QA Scorecards Automatically score support interactions against your QA rubric at full volume, instead of a small manual sample, for consistent agent coaching. Automating Billing Dispute Triage Automatically categorize billing disputes by root cause and route each type to the right process, instead of one generic dispute queue. Automating Internal IT Ticket Triage and Routing Automatically classify, prioritize and route internal IT support tickets to the right queue, so nothing sits unread in a shared inbox overnight. Automating Order Status Inquiries Automatically answer where-is-my-order tickets with real shipment data, resolving the most common retail support request without agent involvement. Automating Refund Request Triage Automatically triage refund requests — auto-approve low-risk cases within policy, route high-value or suspicious ones to a human reviewer. Automating Support Ticket Categorization and Routing AI reads incoming tickets, tags category and product area, and routes to the right queue or agent — no more manual triage. Average Handle Time Reporting Automatically break down average handle time by category, channel and complexity, instead of one blended number that hides what's actually slow. Call Transcript Summarization for QA Automatically summarize support call transcripts into structured QA-ready notes, instead of reviewers listening to full call recordings. Chatbot-to-Agent Handoff Summarization Automatically summarize the bot conversation before handoff so agents start with context, not a customer repeating everything they already typed. CSAT Survey Follow-Up Automation Automatically detect low CSAT scores and trigger a timely follow-up, instead of letting negative feedback sit unread in a dashboard. Customer Story Sourcing From Support Interactions Automatically surface support and success conversations with strong case study or testimonial potential, before the moment to ask passes. Data Subject Access Request Intake and Routing Automatically intake, classify, and route data subject access requests to the right systems and reviewers, tracking the statutory response deadline. Detecting Knowledge Base Content Gaps Automatically find questions your knowledge base can't answer by analyzing real ticket data, instead of guessing what articles to write next. Detecting Ticket Reopening Patterns Automatically detect tickets and issues that keep reopening after being marked resolved, and surface the root cause before it repeats again. Drafting Cancellation Retention Offers Automatically draft a relevant retention offer when a customer requests cancellation, based on their actual usage and value, not a blanket discount. Escalating Relationship Risk Signals to Success Route relationship-risk signals a support agent picks up on to the account's CSM automatically, before a ticket-level frustration becomes a churn case. FAQ and Knowledge Base Answer Drafting AI drafts ticket replies grounded in your actual knowledge base articles, so agents edit and send instead of writing from scratch every time. Filtering Spam and Abusive Tickets Automatically detect and filter spam, bot-generated, and abusive tickets so agents only see genuine customer issues in their queue. First Contact Resolution Rate Reporting Automatically calculate true first contact resolution rate by checking for reopens and follow-ups, not just what agents mark as resolved. Flagging Churn Risk in Support Tickets Automatically detect churn risk signals inside support tickets and route them to customer success before the cancellation request arrives. Flagging VIP Customer Tickets Automatically flag tickets from high-value customers and route them to senior agents or account managers before SLA breach risk builds up. Formal Complaint Intake and Logging Automatically detect when a ticket constitutes a formal complaint and log it into your complaint register with the required fields, every time. Helpdesk Satisfaction Survey Follow-Up Routing Route negative post-ticket satisfaction ratings to a manager automatically, with the ticket context attached, instead of letting them sit unread. Knowledge Base Article Freshness Audit Flag outdated internal wiki and help-center articles automatically, before employees follow expired instructions or customers hit dead answers. Language Detection and Routing for Support Detect the customer's language automatically and route tickets to a native or fluent agent, instead of guessing from country or forcing translation. Linking Customer Complaints to Quality Records Automatically classify incoming complaints and link them to the matching NCR, CAPA, or batch record, surfacing product-wide patterns. Live Chat Transcript Tagging and Archiving Automatically tag and archive live chat transcripts by topic and outcome, so chat history is searchable and reportable like your ticket data already is. Localizing Maltese Help Center Articles Automatically translate and keep your Maltese knowledge base in sync with English source articles as they're published or updated. Macro and Canned Response Maintenance Automatically flag canned responses and macros referencing outdated policy, pricing or product details before agents send stale information. Payroll Error Dispute Intake and Resolution Automatically log payroll disputes, pull the source calculation for comparison, and track every case to a documented resolution. RMA Processing Automation Automatically validate return eligibility and generate RMA numbers and labels, escalating only the genuinely unusual return requests. Routing Product Feedback From Support to Product Route product feedback surfaced in support tickets to the right product owner automatically, with account context attached, not lost in a ticket queue. Self-Assessment Response Follow-Up Automate routing and follow-up on player responsible-gambling self-assessment responses, with human contact for every at-risk result. SLA Breach Risk Alerting Predict which open tickets are at risk of missing SLA before they breach, so agents and leads can act early instead of firefighting. Supplier Return and RMA Tracking Track supplier returns and RMAs from request to credit, with aging visibility so nothing sits open past the supplier's own return window. Support Cost per Ticket Reporting Automatically calculate true cost per resolved ticket by category and channel, factoring in handle time, escalations and tooling cost. Tagging Complaint Root Causes Automatically tag the true underlying driver behind each complaint, giving leadership a real pattern to act on instead of a vague category count. Tagging Inbound Ticket Sentiment Automatically detect and tag customer sentiment on incoming tickets so genuinely upset customers get prioritized, not just the loudest ones. Ticket Backlog Aging Report Automatically generate a ticket backlog aging report that breaks down what's stuck, why, and who owns it — not just a raw open-ticket count. Ticket Escalation Pattern Detection Automatically detect recurring drivers behind support escalations, instead of reviewing each one in isolation and missing the underlying pattern. Unified Ticket Routing Across Channels Route email, live chat and social DMs into one consistent queue logic so response speed and ownership don't depend on which channel a customer picked. Updating Agent Playbooks From Resolved Tickets Automatically surface resolved tickets containing a new workaround or process worth adding to your internal agent playbook, before it's lost. Validating Warranty Claims Automatically Automatically validate warranty claims against purchase date, product registration and coverage terms so agents only review genuinely borderline cases.