Feedback automations
2 automation jobs within Success & Retention → Feedback.
NPS Survey Response Follow-Up Routing Automatically route NPS responses to the right owner by score and account value, so detractors get a real follow-up, not silence. Sequencing In-App CSAT and CES Survey Triggers Trigger CSAT and CES surveys at genuinely meaningful product moments automatically, spaced to avoid survey fatigue, instead of firing on a flat schedule.