Churn Prevention automations
3 automation jobs within Success & Retention → Churn Prevention.
At-Risk Account Playbook and Save-Motion Assignment Trigger the right save playbook per account segment and assign one prioritized task to the owning CSM, instead of duplicate outreach. Escalating Relationship Risk Signals to Success Route relationship-risk signals a support agent picks up on to the account's CSM automatically, before a ticket-level frustration becomes a churn case. Usage-Drop Churn Risk Alerting Event-triggered alerts on real usage-drop signals, filtered against known-cause events like migrations and seasonality so CSMs aren't chasing false alarms.