Dispatch automations
6 automation jobs within Field Service & Scheduling → Dispatch.
Emergency Priority Dispatch Override Logic Insert a true emergency into the schedule automatically, choosing which job to bump by real impact and rebooking it fairly, not just by proximity. Field Technician Scheduling & Dispatch Dispatch technicians by skill match and availability, not just proximity, so the nearest-available tech isn't sent to a job they can't complete. Multi-Day Job Scheduling Across Technician Availability Schedule multi-day jobs across technician availability windows automatically, keeping the same tech assigned where continuity actually matters. Service Call Escalation to Specialist Routing Detect a job that's outside a technician's scope and route it to the right specialist automatically, before a second truck roll wastes the first visit. SLA Breach Alerting for Field Service Alert dispatch before a response or resolution SLA is breached, using business-hours-aware clocks per contract, not raw elapsed time. Technician Route & Territory Assignment Optimization Optimize technician territory assignment and daily routing together, from real drive-time data, instead of a static zip-code map nobody's updated in years.